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Warranty Policy

Last Updated: October 2026

1. Introduction

This Warranty Policy outlines the warranty coverage applicable to products supplied by CABINS UNLIMITED SPAIN, S.L.U.

Our products are manufactured from high-quality timber and are supplied with warranties provided by the respective manufacturer. As timber is a natural material, it is important that customers understand both the benefits of the warranty and their ongoing maintenance responsibilities.

This Warranty Policy should be read alongside our Terms & Conditions, Installation Terms, Maintenance Guidance and any manufacturer-specific warranty documentation supplied with your building.

2. Manufacturer’s Warranty

All buildings supplied by CABINS UNLIMITED SPAIN, S.L.U. are covered by the warranty provided by the individual manufacturer.

Warranty periods vary between manufacturers and product ranges but typically include:

  • Timber building structure: up to 3 years

  • Doors and windows: up to 1 year

  • Hardware, ironmongery and accessories: subject to manufacturer specifications

The applicable warranty period for your particular product will be stated in the manufacturer’s documentation or product information.

Where a manufacturer’s warranty differs from this policy, the manufacturer’s terms shall apply.

3. Statutory Consumer Rights

Nothing contained in this Warranty Policy affects your statutory rights under applicable Spanish or European Union consumer protection legislation.

Consumers are entitled to the legal guarantees provided by law in addition to any manufacturer’s warranty.

4. Customer Maintenance Responsibilities

Timber is a natural product and requires ongoing maintenance.

Unless otherwise stated by the manufacturer, all timber buildings must be treated within the first 2 to 3 weeks following installation or assembly.

The customer is responsible for:

  • Applying an appropriate exterior timber treatment containing UV protection and colour pigment.

  • Applying suitable protection to internal timber surfaces where required.

  • Carrying out ongoing maintenance in accordance with the manufacturer’s recommendations.

  • Ensuring adequate ventilation within the building.

  • Inspecting and maintaining seals, fixings and roof coverings.

  • Preventing prolonged exposure to standing water.

Failure to properly maintain the building may invalidate the manufacturer’s warranty.

5. Timber Characteristics

Timber is a natural material and will react to environmental conditions, including changes in temperature, humidity and sunlight.

The following are considered natural characteristics and are not defects:

  • Knots in the timber.

  • Grain variations.

  • Colour variation.

  • Surface checking or minor splits.

  • Timber expansion and contraction.

  • Resin leakage.

  • Minor twisting or warping.

  • Knot movement or knot loss.

  • Shrinkage caused by natural drying processes.

These characteristics do not affect the structural integrity of the building and are not covered by warranty.

6. Doors and Windows

Doors and windows supplied with timber buildings may require periodic adjustment during the life of the building.

Seasonal movement of timber can affect alignment and operation.

The following are not considered warranty defects:

  • Routine hinge adjustments.

  • Door alignment corrections.

  • Window alignment adjustments.

  • Seasonal timber movement.

Customers are responsible for carrying out routine adjustments as part of normal ownership and maintenance.

CABINS UNLIMITED SPAIN, S.L.U. may provide guidance on how such adjustments can be made.

Where a site visit is requested and no manufacturing defect is found, a call-out charge may apply.

7. Glass

Any damage to glass must be reported in writing as soon as reasonably possible and no later than seven (7) days following delivery.

Customers must provide:

  • Photographs of the damage.

  • Order number.

  • Description of the issue.

Claims submitted outside this period may not be accepted.

Glass breakage occurring after installation due to customer alterations, fittings, impacts, accidents, misuse or external factors is not covered under warranty.

This includes, but is not limited to:

  • Curtain poles.

  • Blinds.

  • Security fittings.

  • Decorative fixtures.

8. Installation Warranty

Where installation has been carried out by CABINS UNLIMITED SPAIN, S.L.U. or its approved installation partners, workmanship will be warranted for a period of twelve (12) months from the installation date.

This warranty covers defects arising solely from installation workmanship.

The warranty does not cover:

  • Settlement or movement of customer-supplied bases.

  • Ground movement.

  • Structural movement caused by inadequate foundations.

  • Customer modifications.

  • Weather-related movement.

  • Damage caused by third parties.

Any issues identified must be reported in writing as soon as reasonably possible.

9. Exclusions

The warranty does not cover:

  • Normal wear and tear.

  • Cosmetic deterioration over time.

  • Lack of maintenance.

  • Failure to treat timber correctly.

  • Storm damage.

  • Flood damage.

  • Fire damage.

  • Accidental damage.

  • Misuse or abuse.

  • Unauthorised modifications.

  • Improper assembly by third parties.

  • Structural movement caused by unsuitable bases.

  • Damage caused by insects, animals or pests.

  • Damage arising from circumstances beyond our control.

10. Customer Alterations

Any alterations made by the customer or a third party after delivery or installation may invalidate part or all of the warranty.

This includes:

  • Structural modifications.

  • Electrical installations.

  • Plumbing installations.

  • Roof alterations.

  • Additional openings.

  • Window or door modifications.

  • Internal alterations affecting the structure.

Customers should contact CABINS UNLIMITED SPAIN, S.L.U. before undertaking significant modifications.

11. Claims Procedure

If you believe a warranty issue exists, you must notify us in writing as soon as possible.

Please contact:

Email: info@cabinsunlimited.es

Your claim should include:

  • Full name.

  • Order number.

  • Delivery or installation date.

  • Description of the issue.

  • Clear photographs.

  • Copies of any relevant correspondence.

Failure to provide sufficient information may delay the assessment of your claim.

12. Resolution of Warranty Claims

Where a valid warranty claim is accepted, CABINS UNLIMITED SPAIN, S.L.U. or the manufacturer may, at its discretion:

  • Repair the affected component.

  • Supply replacement parts.

  • Replace the defective item.

  • Offer an appropriate refund or credit.

The chosen remedy will depend upon the nature and severity of the issue.

Replacements or repairs do not automatically extend the original warranty period.

13. Limitation of Warranty

To the fullest extent permitted by law, this warranty is limited to the repair, replacement or refund of defective products or components.

CABINS UNLIMITED SPAIN, S.L.U. shall not be liable for any indirect, consequential or economic losses, including loss of income, business interruption, accommodation costs or inconvenience arising from a warranty claim, except where liability cannot lawfully be excluded.

Nothing in this Warranty Policy affects any rights that consumers may have under applicable Spanish or European Union law.

14. Contact Details

CABINS UNLIMITED SPAIN, S.L.U.
Marià Cubí 7
08006 Barcelona
Spain

NIF: B05621974

Email: info@cabinsunlimited.es

Telephone: +34 932 20 51 18

Website: www.cabinsunlimited.es