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Delivery Policy

Last Updated: October 2026

1. Introduction

This Delivery Policy explains how deliveries are arranged by CABINS UNLIMITED SPAIN, S.L.U. and outlines the responsibilities of both the customer and the Company before, during and after delivery.

This policy should be read in conjunction with our Terms & Conditions and any information supplied with your quotation or order confirmation.

2. Delivery Areas

We currently deliver to mainland Spain.

Deliveries to the Balearic Islands, Canary Islands, Ceuta, Melilla, or other locations outside mainland Spain may be available upon request and subject to additional transport costs.

Customers requiring delivery outside mainland Spain should contact us at:

info@cabinsunlimited.es

prior to placing an order.

3. Delivery Times

Many of our products are manufactured to order.

Delivery lead times vary depending on:

  • Product type

  • Manufacturer availability

  • Seasonal demand

  • Transport schedules

  • Stock availability

  • Weather conditions

Estimated delivery times will be discussed during the ordering process and confirmed wherever possible.

All delivery dates and lead times are estimates only and are not guaranteed unless expressly confirmed in writing by CABINS UNLIMITED SPAIN, S.L.U.

4. Site Survey Information

Prior to dispatch, customers may be required to complete a Site Survey Form.

The purpose of the survey is to ensure:

  • Safe vehicle access

  • Suitable unloading arrangements

  • Identification of access restrictions

  • Delivery planning

The customer is responsible for ensuring that all information supplied is accurate and complete.

Failure to provide accurate information may result in:

  • Delivery delays

  • Additional transport costs

  • Installation delays

  • Additional site visits

  • Order suspension until the issue is resolved

Where significant inaccuracies result in failed delivery attempts, additional charges may apply.

5. Delivery Arrangements

Deliveries are generally undertaken by specialist transport providers appointed by either the manufacturer or CABINS UNLIMITED SPAIN, S.L.U.

Customers will normally be contacted prior to delivery to arrange a suitable delivery date.

It is the customer’s responsibility to ensure that:

  • Someone is available to accept delivery.

  • Access routes are suitable.

  • The delivery location is clear and accessible.

  • Any local restrictions are disclosed in advance.

6. Standard Delivery Service

Unless otherwise agreed in writing, delivery is provided to the nearest safe and accessible point to the delivery address.

This is typically:

  • A driveway

  • A roadside access point

  • A parking area adjacent to the property

Drivers cannot be expected to transport materials through properties, over walls, through buildings, or across difficult terrain unless specific arrangements have been agreed beforehand.

The precise unloading position remains subject to the delivery driver’s assessment of safety and accessibility.

7. Vehicle Access Requirements

Customers must ensure suitable access for delivery vehicles.

Customers must notify us in advance of:

  • Narrow roads

  • Weight restrictions

  • Low bridges

  • Overhanging trees

  • Restricted turning areas

  • Steep gradients

  • Gated access

  • Urbanisation restrictions

  • Any other access limitations

Failure to disclose access restrictions may result in additional charges, delayed delivery, storage costs or failed delivery attempts.

8. Unloading Requirements

Many timber buildings are delivered as palletised packages.

The delivery method may vary depending upon:

  • Building size

  • Product weight

  • Manufacturer

  • Location

The delivery company may use:

  • Tail lift vehicles

  • Pallet trucks

  • Forklift equipment

  • Crane-assisted delivery

Customers should ensure the unloading location is suitable for the agreed delivery method.

Pallet trucks operate most effectively on:

  • Concrete

  • Asphalt

  • Block paving

Pallet trucks cannot generally operate on:

  • Gravel

  • Loose stone

  • Sand

  • Grass

  • Uneven ground

  • Steep inclines

9. Failed Deliveries

If delivery cannot be completed due to circumstances attributable to the customer, including but not limited to:

  • No person available to receive delivery

  • Unsuitable access

  • Inaccurate site survey information

  • Refusal to accept delivery

  • Unprepared delivery location

the customer may be responsible for:

  • Redelivery charges

  • Storage fees

  • Additional transport costs

  • Additional crane or unloading charges

Any such costs will be advised before redelivery is arranged.

10. Delivery Delays

While every effort is made to achieve estimated delivery schedules, delays can occur due to circumstances beyond our reasonable control.

Examples include:

  • Manufacturer delays

  • Material shortages

  • Weather conditions

  • Traffic disruptions

  • Vehicle breakdowns

  • Industrial action

  • Customs or transportation delays

  • National holidays

  • Force majeure events

CABINS UNLIMITED SPAIN, S.L.U. shall not be liable for any loss, expense, inconvenience or consequential damages caused by such delays.

11. Storage of Goods

Where goods are ready for delivery but the customer is unable to accept delivery on the agreed date, storage charges may be applied.

The amount of any storage charge will depend upon:

  • Product size

  • Storage duration

  • Manufacturer requirements

  • Warehouse costs

These charges will be advised before storage arrangements are confirmed.

12. Inspection Upon Delivery

Customers should inspect all goods as soon as reasonably possible after delivery.

Customers should verify:

  • Correct product received

  • Number of pallets/packages

  • Visible damage

  • Shortages

  • Missing components

Any damage, breakages or shortages should be reported in writing to: info@cabinsunlimited.es  within seven (7) days of delivery.

Where possible, photographs should be provided.

Failure to notify us within the stated period may affect our ability to process claims with manufacturers and transport providers.

13. Risk and Ownership

Risk in the goods passes to the customer upon delivery.

Ownership of the goods remains with CABINS UNLIMITED SPAIN, S.L.U. until all invoices relating to the order have been paid in full.

14. Installation Deliveries

Where installation services have been purchased, certain materials may arrive separately from the main building package.

Materials may be delivered:

  • Prior to the installation date

  • During the installation period

  • Directly from different suppliers

Customers will be advised where separate deliveries are expected.

15. Customer Responsibilities

Customers are responsible for:

  • Ensuring adequate access.

  • Completing any required site surveys.

  • Obtaining any permissions required for delivery vehicles.

  • Informing us of access restrictions.

  • Being present or arranging a representative to receive delivery.

  • Inspecting deliveries promptly.

Failure to meet these responsibilities may result in delays and additional charges.

16. Contact Information

For all delivery enquiries, please contact:

CABINS UNLIMITED SPAIN, S.L.U.

Marià Cubí 7
08006 Barcelona
Spain

NIF: B05621974

Email: info@cabinsunlimited.es

Telephone: +34 932 20 51 18

Website: www.cabinsunlimited.es